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Public Notice: Important Product Recall Information

 

 

 

 

 

 

Important information about voluntarily recalled canned dog food below.

 

 

 

Hill’s Pet Nutrition Voluntarily Recalls Select Canned Dog Food for Excessive Vitamin D

Update January 31, 6:30 pm CST:           

Hill’s Pet Nutrition is voluntarily recalling select canned dog food products due to potentially elevated levels of vitamin D. While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss. Vitamin D, when consumed at very high levels, can lead to serious health issues in dogs including renal dysfunction. Pet parents with dogs who have consumed any of the products listed and are exhibiting any of these signs should contact their veterinarian. In most cases, complete recovery is expected after discontinuation of feeding.

In the United States, the affected canned dog foods were distributed through retail pet stores and veterinary clinics nationwide. No dry foods, cat foods, or treats are affected.

Pet parents who purchased the product with the specific lot/date codes listed should discontinue feeding and dispose of those products immediately or return unopened product to your retailer for a refund. For more information, please contact Hill's via our website or at 1-800-445-5777. 

Hill’s Pet Nutrition learned of the potential for elevated vitamin D levels in some of our canned dog foods after receiving a complaint in the United States about a dog exhibiting signs of elevated vitamin D levels.  Our investigation confirmed elevated levels of vitamin D due to a supplier error. 

We care deeply about all pets and are committed to providing pet parents with safe and high quality products.  Hill’s has identified and isolated the error and, to prevent this from happening again, we have required our supplier to implement additional quality testing prior to their release of ingredients.  In addition to our existing safety processes, we are adding our own further testing of incoming ingredients. 

For further information, please contact Hill’s Pet Nutrition, Inc. at 1-800-445-5777 Monday-Friday during the hours of 9am-5pm (CST) or at contactus@hillspet.com

This voluntary recall only impacts canned dog food and primarily in the United States. It is being conducted in cooperation with the U.S. Food and Drug Administration.  Impacted products outside of the United States will be subject to separate notices on the country-specific website.  If you are outside of the United States, please check your own country’s Hill’s website for more information.

SKU and Date Code/Lot Code Locations on Impacted Canned Dog Food Products:

 

 

 

1

Identify the SKU and Date Code

SKU NUMBER

LOT CODE / DATE CODE

2

Locate affected products in the table below

Product Name
SKU Number
Lot Code / Date Code
Hill's™ Prescription Diet™ Canine w/d 370g8017U
102020T05
Hill's™ Prescription Diet™ Canine z/d 370g8018U
102020T17
Hill's™ Prescription Diet™ Canine i/d 360g
8408U
102020T18
Hill's™ Science Plan™ Canine Adult Advanced Fitness Chicken 370g
8037U
102020T27
Hill's™ Science Plan™ Canine Mature Adult Active Longevity Chicken 370g
8055U
102020T14




Contact Us

You can contact our customer services team by email

hillsukcustomerservices@hillspet.com

or call us on (UK): 0800 282 438, (ROI): 1800 626 002.